We want our customers to have a peace of mind when purchasing from us, and we can assure you we will be there for you if things may not be working as intended.
All products sold under QA (website and official accompanying sales channels) comes with warranty as long as it is being stated. Non-stated products will not.
Other than the specific coverage of certain products and/or categories as follows, the default duration of warranty cover is 1 year:
- All NOS/used/vintage vacuum tubes – 1 month
- All brand new reissued vacuum tubes – 6 months
- Aucharm grounding box and cables – 6 months
- QA Star Series cables – 2 years
Circumstances stated below are NOT covered under warranty:
- Faults caused by wear and tear, accident, dropping, mechanical damage, damp, moisture, chemical products, abnormal impact damage or force manoeuvre.
- Unlawful tampering, modification, repairing or removal of parts by anyone not authorised by QA.
Unfortunately, we are sorry to say the two-way shipping fees in sending your item to QA for warranty services and receiving it back from us is not covered by QA. All shipping fees are to be borne by you. We ship according to the current prevalent shipping rate as per new purchases.
As a measure to counter exploitation of past 14-days full refund policy, unless specifically stated individually in the product page, all returns from purchases made on QA (website and official accompanying sales channels) within 14 days is now subjected to a 15% restocking fee.
Items must be returned in their best original state/condition with original packaging/box intact.
Any item returned with missing components, incomplete packaging and/or unsatisfactory conditions shall be refunded up to only 50% of purchase price.
It is the discretion of QA to fulfil the amount of refunds and QA reserves the right to not proceed with any returns and/or refunds if any unlawful tampering, modification, repairing or removal of parts resulting in voiding of warranty is/are found.
Similarly, shipping fees in sending your item to QA for returns are to be borne by you as well.
Shipping fees, regardless of local or overseas, are not refundable.